FREQUENTLY ASKED QUESTIONS
Got a question about Becky Adlington's SwimStars? Chances are we have covered it below! Our FAQ section is a rundown of the questions we are asked the most.
You may have seen that the Government announced indoor pools can officially re-open from Saturday 25th July.
We are now in discussion with our venue partners and are starting to agree opening dates, we are delighted to confirm that we will have a reopening date for each venue shortly and will communicate these with you as soon as each is confirmed. We think you’ll agree that this date has been a long time coming, and we are beyond thrilled that we are able to get back into the pool very soon.
We will continue to keep you informed throughout this process as we get closer to reopening.
Our promises to you once we return to lessons:
- The day and time of your lesson will stay the same, unless another time suits you better.
- Your £15 reduced membership fee will remain in place for a period of time, after which, we will revert to your regular membership prices.
- To give our current members exclusive access, we won't be inviting any new members to join our classes until at least September, allowing swimmers to settle back into their lessons.
- Clear social distancing measures have been introduced throughout your venue to manage customer flow, as well as thorough sanitisation of equipment between each lesson.
- All team members have undergone additional training and are completing a Covid-19 Safety Qualification.
Yes, we are hoping we will be able to welcome returning swimmers back onto the programme as early as September. We are limited due to social distancing initially however returning customers will be prioritised once we are able to open up more spaces. If you would like to discuss your individual account, please don’t hesitate to call or email and a member of our Customer Service Team will be available to help.
We want to assure you that behind the scenes, we are taking every necessary precaution, and we’re implementing a series of measures to ensure a safe return to lessons for our members. The changes that you’ll see when you return to the pool have been made in accordance with the guidelines we have received from both government and Swim England. There will be strict social distancing requirements and increased hygiene procedures. In line with guidance from Swim England, all of our teachers will teach from outside of the water wherever possible, this is the safest way to deliver, meaning teachers can social distance whilst still having full view of all swimmers and being able to be close enough should a swimmer need support. Separately, all our team members will complete additional training and a Covid-19 Safety Qualification. Your health and wellbeing remains our number one priority, and that won’t ever change.
One of the unique things about SwimStars is that we’ve always kept our class numbers low in order to give each swimmer a personalised approach. We already have considerably lower numbers in our classes than many other swimming lesson providers, and Swim England guidelines will allow us to resume lessons with the same ratios across all of our classes.
Separately, for the short term, we will not be inviting any new swimmers to join classes or to change classes unless it’s absolutely necessary. We will keep swimmers in learning bubbles in exactly the same way that schools have done.
Yes. Your venue and SwimStars team will be following guidelines and recommendations from our governing bodies.
There will be restrictions on the numbers of people we can accommodate on the premises and on poolside. We are currently working with our venue partners to find the best solution to this as we know so many of you love watching the childrens’ lessons.
Our usual one adult per swimmer on poolside will be extended to within the building to adhere to guidelines around social distancing. We will also prioritise our younger swimmers to have an adult on poolside when space is limited.
When we have more information available, we will of course share it with you.
We ask that whenever possible siblings who are not swimming do not attend lessons. If this is unavoidable you may be asked to wait somewhere on the premises, away from poolside.
Changing rooms will be open. However we will be asking swimmers to arrive “beach ready” to limit the use of the changing rooms to after lessons only. This means having swimwear under clothes that are easy to remove on poolside.
We also ask that swimmers adopt a “Dry, Dress and Exit” system and shower at home before and after lessons. We know lots of our swimmers bring pyjamas and onesies to wear after their late afternoon/evening lessons, and we’d urge you to continue do this you can once lessons restart to make the process as swift as possible.
Yes. Wherever possible we will be keeping the location of these the same. We will have indicators in place to support social distancing so please support us by using these and following directions from the team on site.
Yes. Equipment will be cleaned between each lesson and we will be following official guidelines by limiting some of the equipment we use.
Yes, chlorine is known to kill covid19 virus in current research.
The safety of our swimmers will always be our priority. . Social distancing and significantly enhanced hygiene measures are of course really important, but nothing will stop us from providing essential support as and when it is needed.
We are doing everything possible to keep each class with the same teacher. For continuation purposes we recognise this is really important so we will do everything we can to make it happen. There are recommendations for teachers to stay at the same poolside area, however we feel we can move on poolside and still keep social distancing.
No. Unfortunately, we will be unable to conduct our awards celebrations, however we will ensure any certificates completed reach our swimmers as soon as possible either at their venue or by post.
We know that our swimmers have not been in a pool since lockdown and we want to ensure we re-introduce them in the safest possible way. Our team have been developing the Water Safety section of the programme and they recommend we start with this for the first weeks of our return to lessons. We appreciate that your child may have some reservations about getting back in the water having been out for so long – that’s completely natural. But please rest assured that our team are ready to support them and ease them gently back into lessons. This will also give our swimmers the confidence to know that their lessons will start with a tentative splash back in the water and include all the fun they should be having in and around the pool!
We won’t be requiring criteria of awards to be updated in the first few weeks. We will be prioritising a safe and steady re-introduction to the pool.
If you, your swimmer, any member of your household or contact bubble displays any symptoms, then we ask you to follow the government recommendations which can be read here: www.nhs.uk/conditions/coronavirus-covid-19/