SwimStars FAQs
Got a question about Becky Adlington's SwimStars? Chances are we have covered it below!
How do I book?
Let’s start your child’s SwimStars journey!
To book, simply click here to find your class and select your venue and ability group to check all availability.
Don’t worry if you’re not sure which ability group to select, we’ve put a quick guide together here.
What do I need to bring to the lessons?
Here’s a quick checklist of all the essentials:
• Swimming costume or shorts for your little one
• SwimStars hat (will be provided at your first lesson)
• Goggles (optional)
• Towel
• Shower gel and shampoo
• Hair bobbles to tie back hair
Please note: all equipment, including arm discs will be provided.
Does my child have to wear arms discs?
All children in the Foundation ability group will wear arm discs throughout to help promote water confidence and to ensure their safety at all times. All equipment, including arm discs will be provided.
From our Early Swimmer ability group and upwards, swimmers will swim without arm discs, but will still use other flotation aids as they learn new skills and techniques.
We know everyone is different so we will work with your child to ensure they are happy and confident in the water with the right equipment when and where they need it.
How do I change my direct debit date and/or details?
• Our payments are handled by Harlands and this is the name that will show on your bank account.
• To make any changes, you will need to contact Harlands directly on 01444 224 793 or send them an enquiry at: www.harlandsgroup.co.uk/members
• Harlands Opening Times: 8am – 6pm Monday to Friday (excluding bank holidays)
How do I let you know that I will miss a class?
You can inform your teacher that you will miss your lesson via your online account.
Simply click on the ‘more info’ arrow under ‘upcoming lessons’ and select the toggle next to the lesson date. This will automatically show ‘can’t attend’ on the register for your teacher to see.
How do I change my lesson?
You can change your lesson, only on a permanent basis, twice in a 3 month period.
You can do this through your online account. Click on the ‘more info’ arrow and then at the bottom, click on ‘change/day and time’ to see what available classes we have. You can also follow the same process when you receive an email saying your child is ready for the next ability group.
How do I cancel?
We understand circumstances can change but we’ll always do whatever we can to keep your swimmer with us.
If you do wish to cancel your membership with us, please send your request via your online account to give your 30 day notice period. This will come into effect from your next scheduled Direct Debit date.
Simply click on the ‘more info’ arrow and then at the bottom, select ‘cancel direct debit’. Fill out the form and this will send your request directly to us. A member of the team will be in touch to confirm when this has been actioned and when your last lesson will be. .
Do I need to be a member of Bannatyne Health Club?
To be able to swim at our Bannatyne venues in Scotland (Ayr, Dumfries, Dunfermline and Stepps) your child must be associated with a member (related as parent, guardian, or grandparent). You will be asked to provide this information when joining the SwimStars programme, failure to comply will result in your child no longer being able to swim in these venues.
Should your membership cease with Bannatyne Health Club, you must inform SwimStars. At this point your 30 day notice period will come into effect and your child will be removed from the programme.