Customer service representative
Job Title: Customer Service Representative
Salary: £16,000 to £17,000 annum (up to £19,000 OTE)
Reporting to: Customer Service Manager
Hours of work: 37.5 hours per week
Summary of Role
We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (phone, e-mail, web, and mail). You are detail-oriented and fanatical about providing the very best level of customer service in order to establish the Total Experiences the standard in the Swimming and Gymnastics Industry.
You will be working in a busy and vibrant new office with the open space feel, and embrace our culture of fun and fast-paced environment.
Getting on Board with us you will receive; Free Parking, Reduced Price for Gym Membership, Incentives and Employee Perks Package. Located near Metro links, Bus Routes and Major Motorways. M45 7TA postcode
Delivering an Olympic standard service to customers, responding accurately to all customer enquires relating to all academy and event bookings for the group (phone, email, web and mail)
Enrol customers onto our Academies and Events and ensure that all relevant files and records are updated, including our online booking system
Manage the Customer Journey from Programme Awareness through to Customer Retention and/or Cross-Sell
Continually develop product knowledge as it relates to our Academies and Events in order to enrich the Customer Journey
Ensure the accuracy of financial records
Administration work relating to the customer journey
Work with the Customer Manager to develop and implement new systems and procedures to improve customer service efficiency and to foresee possible delays or complications and help plan strategies to avoid or minimise them.
A minimum of 5 GCSE’s or equivalent (including Literacy and Numeracy)
NVQ Level 2 or above in Customer Service or equivalent
Outstanding Communication Skills, both written and verbal
Exceptional Customer Service Capabilities
Excellent Organisation and Planning Skills
Competent with MS Office and Outlook
Effective at Multi-Tasking and Prioritising multiple deadlines
You need to be a Team Player
Working with a target-driven organisation committed to quality service delivery
Customer Service role
Flexible approach to work and hours needed.
Office Opening Times
Monday - Thursday: 08.30-19.00
Saturday: 08.30-12.00 (you will be required to work 1 in 4)
To apply please contact email@example.com