Job Title: Receptionist

Reporting to: Swimming Coordinator

Salary: £7.85 per hour

Job Purpose

As a BASS receptionist, you shall provide support at the venues to ensure BASS customers receive a first-class experience for the entirety of every visit.

Duties will include but are not limited to:

  • Meet and greet all customers enthusiastically and check them in to the venues
  • Manage the entry to the club by checking registers and working alongside existing Total Fitness club staff, ensuring seamless entry into the club
  • Be a support aid to the Swimming Coordinators
  • Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcoming materials
  • Provide exceptional customer service in all client engagement activities
  • Answer any queries surrounding the venue and the BASS programme for both new and existing customers
  • Build solid relationships with new and existing clients with a sale driven focus
  • Take details of enquiries you are unable to answer and respond in a thorough and prompt manner
  • Feedback comments and recommendations to Coordinators daily to enhance the customer journey
  • Remain up to date with relevant Company campaigns and events
  • Be a pioneer for the BASS brand with a clear passion for its aims and values
  • Ensure that the venue’s Health and Safety procedures are communicated effectively to all visitors

Person specification

  • Demonstrate an enthusiastic and confident personality
  • Demonstrate a great working knowledge of the BASS programme & services
  • A consistent professional manner
  • The ability to engage and build solid relationships with clientele
  • Excellent verbal and written communication skills
  • Previous experience within a customer facing and/or service role
  • Demonstrate excellent customer service skills at all times
  • Effective organisational and time management skills
  • A passion for sport and the BASS brand
  • Self-motivated and able to work without supervision 


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