Below is a list of everything you need to know as an existing customer:
Can't make your session?
If you're going to miss your session, please let us know before the lesson starts. The best way to let us know is emailing us at firstname.lastname@example.org
Movement of ability groups
With your child progressing through the SwimStars journey there will be times when we need to move your child into a different ability group. The process is as followed:
1. You will receive an email from us, informing you of the movement.
2. Please call the office to arrange the movement.
We recognise children are motivated by Certificates and Badges, as part of your programme you will receive an email from us advising your child has passed a Stage Award. We aim to have these at poolside within 28 days. If your child receives more than one award in the term, you can purchase them online or over the phone for a cost of £4.
Are you registered?
Every customer that swims with us or is on a waiting list will have an account. To avoid creating duplicate bookings, you can use the 'Forgot your username?' and 'Forgot your password?' options on our Sign In page or call our Customer Service Team who will be happy to tell you your account details over the phone.
How do we update you on your child's progress?
Once every 4 weeks your online account will be updated by your child's teacher. This will allow you to fully understand how your child is progressing in their lessons.
If you would like a different time/day for your swimming lessons and none are readily available we will add you to our waiting list. This is really simple for us to do, all you need to do is email the following information to us and we can add you to the list.
- Date & time wanted
- Ability Group
- Your mobile number
Once a space becomes available you will receive a text informing you that you can move your child to the class you desire.